Hartlepool currently operates the 59 service to Durham, which functions as an out-of-town route. In contrast, the No. 1 service serves as a more direct intercity connection, particularly compared to the 36. The 36 passes through a number of areas including Teesside Park, Stockton, Norton, Billingham, and Greatham before reaching the upper parts of town such as Owton Manor Lane and Catcote Road. Due to its frequent stops, the 36 operates more as a regional, all-stops service, which often leads to overcrowding.
The No. 1 route experiences higher strain because passengers prefer a quicker, more direct service over one with numerous detours. To alleviate this, consideration could be given to increasing the frequency or vehicle size on this route, particularly during peak hours.
Similarly, the 59 to Durham shows strong potential and could benefit from larger buses and more regular service. This route is a revenue opportunity for the Hartlepool depot, especially when compared to Stockton's 6 to Darlington, which follows a more circuitous path and may be less efficient.
To manage congestion and improve passenger experience—especially during the summer months—it may be worth considering a small reserve fleet of double-decker buses (5–6 units) to be deployed on high-demand services. Overcrowding leads to discomfort and potential loss of ridership, so proactive planning is essential.
Additionally, Hartlepool could see financial and service-level benefits by exploring new or reinstated routes, such as:
- A modern replacement for the former GNE X6 service.
- Revived services similar to the old X35/X55 routes, potentially serving Sunderland and Doxford Park.
Thank you for considering these points. I’d be happy to discuss these ideas further.