(28 Jul 2025, 11:48 am)Adrian wrote Whilst clearly there's nothing stopping someone from standing and totting down numbers using a bus service, when it's an employee of a competitor (and knowing the issues they have), you do feel that their time could be better spent elsewhere.

I'll remind everyone that when they had that spell of major disruption, including some routes having zero buses in service for periods of time, they chose not to put a single member of their management team on the ground to deal with customers. 

What about engaging with their own customers and their experiences in using their services? Just at a glance right now, you've got one X45 running 20 minutes late and another running 12 minutes late. What's the loadings like on the X66? Again, they seem to be late running. Surely that time would be better spent engaging with the users of these services, and maybe they wouldn't go seeking alternatives.

This company has decimated their network over the past couple of years, not to mention sitting back and letting the quality of their operation go down the pan. I think it's rich that they're now interested again when someone has decided to take the risk on fixing links that they've left behind.

At a time where the region is likely to undergo the biggest bus transformation that anyone younger than 40 won't have seen, I really think that this company need to decide whether they're serious about running a business as adults.