(01 Sep 2025, 6:39 pm)Michael wrote Stagecoach are bad in Sunderland too, the 16 is horrendous atm, emails etc is just automated bollocks with the same replies and "Well investigate" - yet never seem to find out why, the service was so bad.
Paying £65 a month now for a pass and they aren't even providing a good service.
Thing is with the 16 and the yutongs they take too long for doors to close, passengers who can’t be bothered to walk and do a one stop hop and passengers who stick their bags etc on their lap knocking the stop button on the back of seat in front which means the driver has to stop for no reason at all. It all adds up , ive known 1st hand myself can be bang on time leaving redhouse yet 3/4 minutes down at southwick, match days obviously dont help then there is holmside in the town since GNE took the 2 away from the city centre the 16 and x24 take a hammering in the town since people can’t be bothered to walk to park lane to catch a bus up chester road. Hopefully when this new tracking and running time software comes into play things might get better.