(05 Jan 2026, 7:34 pm)SN69 ZRC wrote Really not sure where to put this so it's going in here.
Has anyone ever sent a complaint to GNE and their reply has been a complete utter lie? That was the case with me on the 3rd Jan. I was at Wallsend Interchange and there was a police closure under the Metro bridge. Every other bus served the interchange as normal however via a small diversion, so I assumed that the very last 341 to Hadrian Park would do the same but in fact did not. The bus omitted the interchange completely and terminated early and I ended up missing that bus home. I then had to walk all the way from Wallsend to Hadrian Park in the freezing cold. I complained to GNE, and the reply I recieved was a complete blatant, disrespectful lie which just proves their customer service agents have zero customer service skills and can't be bothered to properly read complaints from customers. Screenshots will be posted below and I'm asking people for help and advice on how to take this matter further. Possibly with contact details for the Traffic Commisionner or anyone else thats relevant.
Contact Nexus to investigate as this is a Nexus Secured service on an evening