Sorry if this isn't the right place for it (feel free to move guys) but I'm interested in what people think of the Go North East Facebook page?
Whilst I think it's great to have such a strong online presence, to a visitor or first time user, the page really doesn't give a great impression of the services as people tend not to write on a wall to say
'21 turned up a few minutes late, driver was polite, bus was clean, got to Chester Le Street on time'
It's especially harmful when GNE go offline and posting becomes un-moderated because people (kids I assume) get really rude and brutal about the service. I don't like the concept of online complaints because it's not always suitable to discuss or resolve online because people expect different outcomes (a user suffering regular issues might get a weeks travel pass, a one time minor issue might get an apology)
And what do people think of the enthusiasts that post there? I find that whilst they are helpful they often inflame the situation and stick far too much to the policy, which a customer service professional wouldn't necc do.
And they do post there constantly...do they do anything but? I'm sure you'll know who I mean.
Just my 2 piece on this sunny and warm Bank Holiday weekend.
Happy Spotting Folks
Go North East Facebook Page Discussion