(Today, 12:01 am)220631612 wrote Getting rid of people in the NE wouldn’t change anything. Almost all decisions come from UK Bus. The regional commercial teams don’t generate the timetables for online either, that’s done centrally within UK Bus. Side note, there’s very little left of the North East Commercial team from DB days. So you’ve just made yourself look a little stupid there.
(2 hours ago)Superman wrote As already mentioned, the local teams don't control the website or app. They simply provide the data.
The shortcomings are unfortunately due to a poor central function who clearly don't understand how their regional teams need things to work.
Which is it then, do they provide the data or not. Ultimately central teams will only be able to format what they're given - and it's poor if they then release those without input from the team who actually put together the changes. Failing to QC check is such a basic error.
The NE commercial decisions have continued in the same vein as in DB days, and worse in many cases, so even if the people have changed the mentality clearly hasn't. There's very little in the way of any significant service improvements, all changes are tinkering around the edges or cuts.
Regardless of this instance, defending the current NE team is wild. They're overseeing an absolute circus on a daily basis, and in any other industry would be long gone.