(Yesterday, 6:40 pm)PH - BQA wrote Which is it then, do they provide the data or not. Ultimately central teams will only be able to format what they're given - and it's poor if they then release those without input from the team who actually put together the changes. Failing to QC check is such a basic error.
The NE commercial decisions have continued in the same vein as in DB days, and worse in many cases, so even if the people have changed the mentality clearly hasn't. There's very little in the way of any significant service improvements, all changes are tinkering around the edges or cuts.
Regardless of this instance, defending the current NE team is wild. They're overseeing an absolute circus on a daily basis, and in any other industry would be long gone.
They do provide the data.
Given things like bustimes.org uses the EXACT same data set, should give you the confidence that the local team data is actually suitable. Bustimes for example can generate sensible timetables with it.
The Arrival website and app is not. One is locally controlled, the other isn't. The way the website was built, is the problem. It generates poor quality information from the exact same data set, because they wanted a minimal central input model.
On the subject of what the teams should be doing, I would argue given the business has been unable to keep staff and vehicles on the road, the last thing they can actually do is growth items. Firefighting the status quo is probably all they have the remit to do (from experience of working within the same business btw).