(2 hours ago)PH - BQA wrote The issue is that, as per previous, the people running this operation don't know how to get it right.
The cut to the X22 is expected, they've barely ran for the best part of a year, the X21 is the surprise - and they've made that decision without any data from Bedlington Station.
Ultimately they've only themselves to blame, the complete mismanagement of drivers and vehicles has put the writing on the wall. The Northumberland Line will, obviously, have taken people away from both services - but I'd think an equal (or larger) amount of people have binned off the bus given the shocking reliability of it.
I can't comment on the management up there, but I would be shocked if they haven't got good enough modelling to make informed decisions regarding Bedlington Station on what they've got from the stations that are currently open. Whether they use that in the right way is another matter, but they'll have enough data to work with.