(08 Apr 2026, 4:28 pm)stagecoachbusdepot wrote Appears from FB posts that Northstar are taking some stick around issues affecting the 18 in Newcastle. I'm not sure the level of engagement back from the company in the comments is the best approach from what appears to be a particularly vexatious complainant. The length and defensiveness of replies from Northstar while understandable isn't a great look, and takes me back to heyday of GNE socials replies. Hopefully things will improve and/or Nexus will look at the timetabling issues that the roadworks seem to be creating. Pretty sure in the past in similar situations they have reouted away from affected areas and used local shuttle bus approach to avoid leaving communities stranded which could be an option here if the long term temp lights are causing the havoc quoted.
Can't argue with that, tbf.
One thing we don't want to see on the social media pages of Northstar are members of staff being over-defensive to the point of taking complaints personally. This encourages trolling and the last thing we need is the return of the 'characters'.