(4 hours ago)Kimlfixit wrote Picking on GNE is a little harsh. They were one of the first in the region to have working NSA inside most vehicles. Because everybody else is now playing catch-up, and using the bandwidth of the suppliers, they are now bottom of the list for fault fixing.
Picking on them? I've made an observation based on the buses I used yesterday. If Arriva, Stagecoach, Lothian of Derwentside or any other operator served the route I needed to travel, I'd make a similar observation.
If a global company the size of the Go-Ahead Group has allowed itself to hit the bottom of the list for support with a supplier, then they need to be managing that relationship better.
I don't use buses regularly enough to notice patterns or trends nowadays, which is why I posed the question, but for 5361 to have the same broken screen for 5 months is unacceptable.