(08 Apr 2026, 9:48 pm)stagecoachbusdepot wrote Seems said comments and Northstar replies have been deleted now - probably a sensible move
Perhaps said complainant decided to be a bit more amicable and got in touch directly.
Anyway - yes - it is no secret that there have been a great deal of issues since handover of the contract from Stagecoach. That is evident from bustimes data. Optics are of course that the operator is to blame, and Northstar sadly faces a considerable amount of backlash and reputational damage caused by factors outside of its control.
Most customers have calmed down now, and staff are being subject to a lot less abuse despite punctuality still being far from where it needs to be.
Fascinating what a change of operator unearths. Many of Stagecoach’s drivers have been quick to respond on Northstar social media posts to say it has been an awful route for timekeeping for some time.
I am sure every effort will be being made to protect the fantastic reputation Northstar has…