(13 Apr 2026, 3:30 pm)atlantean560 wrote That might be the same driver who left Four Lane ends on friday on the 17.27 to walker.. i was at the stand for 17.25 and the bus was long gone ? . As for complaining i would just go to nexus and complain rather than northstar themselves
I note from tracking data that this bus departed at 17:26:28 (32 seconds early).
All complaints sent directly to operators should be forwarded by the operator to Nexus - it is a contractual obligation, so that service performance can be monitored and managed by the bus contracts team.
Sending complaints directly to Nexus actually delays the process somewhat, as they have a 5 working day response time, and give operators 7 days to investigate a complaint and respond.