(14 Apr 2026, 9:13 am)Dan wrote Avid bustimes watchers will note 437 had an issue this morning during its dead run to Four Lane Ends, and the 07:02 service from Walker was reinstated at Freeman Hospital by bus 412.
This is the first time a bus has been “missing” from start of service.
What avid bustimes watchers won’t be aware of is that all customers who got in touch at 6:30am received responses with an update from the company, including full apology and an offer to compensate customers for taxis to ensure workers at Freeman Hospital weren’t late for work. The kind of customer service not given by a large operator outside of customer service hours.
Of course, that doesn’t fit the narrative that some members of this forum wish to portray of Northstar.
That is excellent customer service. If only all compaines provided this level...