Well that should put GNE to the back of the queue next time round then, only choose them if no one else is available, but that probably won't be what Nexus do.
I had big problems with GNE on the December closure Regent Centre - Airport, meant to be every 15 minutes but waited 45 and then the driver had no knowledge of the route at all so we ended up getting lost in houses around Fawdon, though this wasn't the drivers fault, he was very polite and explained to all passengers he had been waiting at the depot over 20 minutes for a bus to be given to him and hadn't been told of the correct route, so I never reported it at the time as didn't want the driver to get the blame when he did his best. Then the way back was also a very long wait due to breakdown which the driver said he had reported problems earlier but had been told to carry on anyway until the bus eventually fully broke down.
Nexus should have been aware of these issues though as they had their customer support staff at Regent centre who said they had contacted control to advise of the long delays
Well that should put GNE to the back of the queue next time round then, only choose them if no one else is available, but that probably won't be what Nexus do.
I had big problems with GNE on the December closure Regent Centre - Airport, meant to be every 15 minutes but waited 45 and then the driver had no knowledge of the route at all so we ended up getting lost in houses around Fawdon, though this wasn't the drivers fault, he was very polite and explained to all passengers he had been waiting at the depot over 20 minutes for a bus to be given to him and hadn't been told of the correct route, so I never reported it at the time as didn't want the driver to get the blame when he did his best. Then the way back was also a very long wait due to breakdown which the driver said he had reported problems earlier but had been told to carry on anyway until the bus eventually fully broke down.
Nexus should have been aware of these issues though as they had their customer support staff at Regent centre who said they had contacted control to advise of the long delays
RE: Tyne and Wear Metro