Problem with services to the Metrocentre like the previous X22/X24 or even the Weardale X21/X6 was the demand was largely travelling in one direction, to Metrocentre in the morning then back in the evening, you'd see the first X22's arrive with some not too bad loadings but would then depart to head back to Durham often with nobody boarding or very small numbers and then it would just be taking passengers who otherwise would get on the 21/X21/X12 the rest of the way.

Metrocentre isn't what it once was either.