(09 Sep 2026, 4:45 pm)NEtransport wrote You should report this to Nexus customer services as it’s totally unacceptable.

I genuinely can't see them doing anything. The sad thing is every small company that has operated the route would always skip parts out, but if somebody wanted Marsden or South Shields they would always take them, sadly this L&G driver has made her own rules up to the extreme and would rather throw people off who have a valid ticket just to make her job easier.

It would make me overjoyed if ten to twenty people swarmed that bus and wanted various stops between Jarrow and South Shields and if she tried to throw them all of, put up a big resistance.

The 939 also doesn't seem to reach Sunderland a lot of the time, although one would hope they aren't throwing passengers off mid route & telling them to get on another bus operator...

& For a so called "HMRC Contract" they are happy to depart Waterview Park 7 minutes early.

https://bustimes.org/journeys/932813391