(26 Mar 2014, 4:42 pm)citaro5284 wrote You just do not have a clue. Many a driver has been dismissed after a single complaint if it was serious I can assure you.

I was thinking about the ones people put on the Facebook page about the bus driving past the stop or the driver tutting if they didn't have change. I know they can get dismissed for making rude or inappropriate gestures. I've known one who got dismissed after shouting at a customer and just plain rudeness.