(27 Mar 2014, 1:57 pm)Dan wrote Isn't that what Go North East call a 'customer consultation' carried out before each set of major network changes?
Suppose it depends how it is done and how the survey is worded - coupled with how many people actually see the survey.
We're all aware of how GNE have changed their consultation, with the changes to the 1/24 discussed at length at the time (paper based consultations being 'delivered' by hand, posters on the GNE fb page living in the area stating they had never received a survey and a small percentage being returned).
ANE obviously want to see what the public want, prior to making suggestions, rather than planning changes to suit the company.
Imagine all the work that goes into planning routes, timings, pvr's etc - for the public to turn around and state they don't like the changes or for it not to be a success?
North Sunderland, the last lot of Houghton changes with the m1, 20 and 71.