(27 Mar 2014, 5:45 pm)Dan wrote If the majority of customers don't like a set of proposals, Go North East simply cannot go ahead with them - no matter how much work has gone into designing the proposals. The reason why the online presence was removed for these consultations was to avoid 'spoof responses' - people who barely use the services having a say on something happening which will affect the people who do use the services regularly, it's just not fair. I personally haven't filled out the ANE survey because I don't ever use the services in the consultation, so I have no idea what questions further into the survey say - but the company must have a rough idea of what they want to change without first consulting customers.
The jest of this survey is simply to get the passenger's view of the recent changes and what could be improved upon on the service they use. These changes then come into effect from the 20th July.