(27 Mar 2014, 10:20 pm)Kuyoyo wrote Just to show exactly what the survey is:

The timetable links in with punctuality which in turn links in with reliability. Reliability can be recorded internally by regularly assessing lost mileage. Why do Arriva need to ask passengers about this?

I can understand why Vehicle Type/Condition has been included, but again, it goes without saying that most customers will know their service has been upgraded without the need to consult. Again, newer buses should mean that the service is more reliable.

For me, Length of Journey Time/Destination Options is the only really useful thing. I'm assuming that the survey doesn't allow for this to happen as it seems far too idealistic, but if I ticked the negative box for one of those two things - it would be good if there was a follow up question with something along the lines of:
"We have thought of a number of things to improve [destination options]. Please refer to the maps below. Do you think re-routing service 27 via Route A, B or C would be a good idea?"
Of course you'd include a 'None' box too, but you get my drift... Shows the company have put thought into it and are willing to adapt the route if a large number of respondants are in favour of changes to the route. They could give their own personal feedback on top of this at the end.