(28 Mar 2014, 7:50 am)Tom wrote If it was GNE doing these, everybody would love the idea
Overall, I think some more detail could be added to the surveys though, with additional questions with what you choose.

I'm the only one who seemingly has a negative opinion of the Arriva survey, so I disagree with what you've said in the first half of the post.

I understand the points Kuyoyo and tyresmoke have made, but the majority of the questions are factors which can be monitored by the company more accurately than if they ask their customers (if I have one bad experience, I can't strongly agree that reliability has improved - but the company can see exactly how many journeys have operated late, have been curtailed and ran light, etc..)

As for the other factors in the survey, I agree that there is a point in asking them to seek further improvements with the route. All in all, however, this method is completely different to what Go North East use, and Arriva's method holds a completely different purpose to Go North East's Customer Consultations - I am struggling to comprehend why the two methods are being compared.

Personally, I think there are huge flaws in Arriva's method, just how members of this forum think there are flaws in Go North East's method. My main issue with Arriva's method is how much of a waste of resources it is for what it actually achieves. People are having a go at Go North East but their consultations achieve what Arriva's does and more - as a customer I have an insight into future plans for my service. I can't say I know what any 'tweaks' will be with Arriva.