(28 Mar 2014, 9:06 am)Kuyoyo wrote Arriva's is letting customers travel arrangements dictate what the network is, Go North East have the network designed and want the customer to decided what they would prefer. This survey of Arriva's is getting the customer's point of view.
As for 'the company can get the dead mileage/lost mileage figures themselves', using the 17 for example, it could be 10 minutes late leaving Yarm for the terminus at Kingsmead but on time when it leaves there. The timings for most routes are quite slack (X17s for example, the long trips get 51 minutes to do the run compared to he 44 minutes the X6 got pre-changes). The only service I'm aware of drivers have complains about timings at present is the 28 due to it's re-routing back to operating down Marton Road rather than via Easterside and Marton Manor. Previously the short journeys got 8 minutes layover in Nunthorpe, now they get 2 minutes on paper but whether they do get that is not known to me at present.
It's perhaps ironic here that, apart from myself and tyre smoke, the other two people who have voiced their opinions for the method Arriva are using, are both keen on Nexus' QCS and the persons who aren't would prefer the partnership method - yet this Arriva T&EC consultation/survey are perfect examples of partnership in action (a partnership of passengers and company designing a network together, passengers' giving their travel arrangement and preferred designation and the company then acting on that).
Lateness isn't just recorded at each terminus - it is recorded every time the driver touches the EPM as far as I know. The company should still therefore be aware of any timekeeping issues on route.