(28 Mar 2014, 9:09 am)Dan wrote Lateness isn't just recorded at each terminus - it is recorded every time the driver touches the EPM as far as I know. The company should still therefore be aware of any timekeeping issues on route.
Shows your knowledge of Arriva, the Wayfayer 200s automatically update upon entering the next fare stage. I was basically using an example to show the company might not be aware of late journeys given the slack timings - the 17 could be 5 minutes late leaving Yarm on the return journey but be back on-time by the next timing point (Sober Hall, Pennie Way in Ingelby Barwick) because they have that much slack built into the timetable (Kingsmead 17s have 2hr 25mins plus a 13 minutes layover at Kingsmead to do a round trip). So they could be late at one timing point but on-time at the next one. Hence asking passengers their opinions - it's working in partnership, something Go North East should be doing.