RE: Arriva North East - Latest
A genuine survey will be widely available to passengers - on buses, in travelshops, on-line and even sent house to house - and will seek views on current services and how they could be improved, both regarding structure and operation, how and why people use buses and what changes would encourage greater use. Arriva seems genuinely interested in how people have reacted to their latest Teesside changes. Then you have GNE surveys, not widely available and with biased questions designed only to gain approval for changes already decided. The recent North Sunderland survey proved this, everything it suggested was implemented. The only difference was that the X3 wasn't mentioned at all as it was obviously intended to be cancelled, and was only reprieved - with Britain's most pathetic and badly designed bus timetable intended to ensure the final demise if this previously quite well used route - because people like me wrote on the reply that we wanted it to continue.