(15 Apr 2014, 6:10 pm)Dan wrote That's what I thought too, but wasn't sure. I've only ever complained to Arriva North East and Go North East - but I've only ever received 'compensation' from the latter (who add a day ticket to your Key Card).
I always keep getting free journey vouchers from Arriva North East, lately Arriva havnt been putting in free ticket with the standard apology letter, their must be clamping down sending out the free single tickets.