We all experience it day in day out, so we should really have a thread dedicated to customer service. You'd argue that it's the most difficult, yet important job in a business nowadays.

The thread isn't here to go on a huge rant about operators or other transport related bodies without being able to back it up, but simply to capture both the Good and Bad that we all experience.

I'll start - It should be noted how good Go North East's twitter account has become. Whenever I tweet a quick query (e.g. fares), I generally have a response within 15-20 mins. I've also made use of this facility to report issues with onboard WiFi. It's a complete contrast to my opinion on their Facebook page.