(18 Apr 2014, 2:06 pm)citaro5284 wrote Unfortunately, if the way we all buy tickets change and information for services is readily available by other means, ticket offices will not be needed and the stark reality is the staff is not required either.

I travel quite a bit on East Coast and I have only once been into the travel office at Central, normally buy tickets via website and print@home.

Doesn't mean we should all develop a defeatist attitude to attacks on jobs.

LU and other organisations should be committed to retraining and redeploying staff. It's helping no one throwing people on to the scrap heap with little hope of alternative work.

Where does it all end? Most back office roles in the rail or bus industries could be carried out off shore for a 10th of the cost. My job could. Would we let that one go with out a fight, because that's the trend?

I have to say that I use ticket machines for collecting tickets, but that's only because the opening hours don't meet my needs. I'd much prefer to deal with a person.