While I must admit Go North East do offer excellent customer service and have some incredibly loyal members of staff, there is one employee (the woman who works in the Chester Travel Centre) who I had a problem with a while back.

It was a couple of days before Christmas, and I went into the Travel Centre in Chester to pick up a few leaflets and timetables for the recent service changes. It was chucking it down outside and so I decided to stay a little longer, and I engaged in a conversation with a driver who was sheltering. I purchased a Tale of The Century book from the woman who works there, and she barely looked up from her newspaper. I continued to talk with the driver for a while about how pointless it was bringing out a children's book with about a dozen words per page at the price of three quid before bringing out an anticipated collection of stories and memoribilia. After a couple of minutes, I told him I was going outside to talk to Gary Wheatley, and he said he was due to go on a 21 in a few minutes and that he should probably go and talk to him, but not before I added that there wasn't much of an atmosphere in the travel centre. She looked up and told me to get out because I was being rude. I asked her what I had done, and she walked out onto the shop floor and screamed at me to GET OUT. I was taken aback, as was the driver, who stood there staring at her, like a few people who had stopped in their tracks outside in the rain to see what was going on. I quickly left before anything else happened.

I went in a few weeks later the next time I was off school, and when I asked her if she thought I should do university in order to have a better chance with becoming a manager or something like that. I then asked her if she went to university in order to get her job (you know, sometimes you don't know what is needed for a job these days), and she said 'I don't want to talk about my personal life, thank you'. I left immediatley and haven't been back since. Everytime I pass though, she's sitting reading her newspaper, not remotely interested in anything going on around her. The way she shouted at me (a customer) that day has left me constantly thinking about filling in a formal complaint, but I would feel guilty if somebody lost their job as a result of myself, but with the way she talks to customers and goes about doing her job, she doesn't deserve to be in one.

I'm just wondering if you can give me any advice on what to do about her/or if she ever does it again. Anything to say back to her?, or do I just get the supervisor?