(18 Apr 2014, 9:06 pm)aureolin wrote I've never been in the Chester travel shop for ages, so can't really comment. I'd recommend just writing to customer services if you've had a bad experience. Certainly no member of staff should be shouting at a customer like that and being abusive. You'd also expect someone on the front line to be paying full attention to the customer not the daily rag.

Exactly. They pay her to sit and read a newpaper, I mean, does she even have the authority to throw someone out? She gives half an answer to anyone who inquires, and in some cases doesn't even look up from her newspaper. I recommend going in for yourself just to see how bad the customer service is there. What if she does it again, do you have any good advice on stuff like comebacks? Should I just say, if she's rude again, perhaps; 'would you like me to refer this to your supervisor', or 'just be grateful your in a job, you can lose it faster than you got it'?