(18 Apr 2014, 9:15 pm)Marcus wrote I suppose that is true, the more one adds then the more deeper you get. I'd just rather not see her in there at all; give the job to somebody who deserves to be in a job and wants to be in one.

See I'd always argue that it should never be allowed to happen in a company. Companies should be ensuring that all their staff are properly motivated, trained, and performing in their roles. Something which I believe Nexus will look to enforce operators to deliver as part of QCS, although I do believe that's a bit rich, considering some experiences I've had with them.

I do have to say that I find GNE's centralised customer services team to be more than helpful, considering that I'm first to admit, I can be a right pain in the arse sometimes. I was compensated with a 1 day all zones BuzzFare ticket the day I got stuck on a broken down 5259. In comparison, I was left stranded by the last Arriva X2 to Newcastle breaking down at Chester Le Street, and was offered sod all. I didn't even get a sorry in the "apology" that I was given.