(18 Apr 2014, 9:22 pm)aureolin wrote See I'd always argue that it should never be allowed to happen in a company. Companies should be ensuring that all their staff are properly motivated, trained, and performing in their roles. Something which I believe Nexus will look to enforce operators to deliver as part of QCS, although I do believe that's a bit rich, considering some experiences I've had with them.
I do have to say that I find GNE's centralised customer services team to be more than helpful, considering that I'm first to admit, I can be a right pain in the arse sometimes.I was compensated with a 1 day all zones BuzzFare ticket the day I got stuck on a broken down 5259. In comparison, I was left stranded by the last Arriva X2 to Newcastle breaking down at Chester Le Street, and was offered sod all. I didn't even get a sorry in the "apology" that I was given.
Arriva aren't in the 21st century; that's all there is to it. I think companies that are striving to be the best, should just destroy anything in their path that are preventing them from doing so (bad employees). If I had been her supervisor that day and saw her shout at that innocent person (me), I would immediatley fire her (if I wanted to run an excellent company that offers perfection when it comes to customer satisfaction)