(19 Apr 2014, 1:49 pm)Roland Pratt wrote To be honest I'm not surprised. United/Arriva's office had a notice up for years saying 'not to be used as a waiting room'. You sheltered there from the rain, slagged off a book you had just bought there and then complained about the atmosphere!

I was not waiting there, I was talking to the driver and was in the process of leaving when the employee started to be nasty. In regards to the children's book, I don't think anybody else bought any of them from that travel centre, and the woman who I was shouted at by didn't seem remotely interested, seeing as she just read her newspaper all the way through our conversation. She was offering terrible customer service and that's why I made that final comment, which just happened to send her into orbit. By any advice I meant any suggestions on what to do should it happen again, not for you to add fuel to the flames. She had no right or reason to raise her voice and shout at me.