(21 Apr 2014, 5:43 pm)robisdave wrote The attitude demonstrated here, both in what I referred to (x93) and to what Roland refers to his frankly pathetic! How anyone can support or defend what they do and how they operate beats me but is just typical of what Arriva is all about. I've wanted to pick up the pen several times are write to Knox and his cronies but what's the point? Arriva have got us where they want us and can do what they like as no other operator is interested.
I agree with you there. When that crash happened on the A19 a few months back and the TTX was delayed by 45 minutes, to make sure the Middlesborough bound run kept to time from Newcastle at the peak time, GNE didn't just sit there and make the passengers wait and cause serious delays in favour of cost cutting. They allocated 6071 (if that had've been doing the TEN, then 3941/2 or 3963/4) and managed to keep the service running to time from Newcastle to Middlesborough. If they had've just sat there and allowed the delays to prevail in favour of cost cutting, major issues would've occurred.