In reply to Davey B. All this cost cutting, working to tight margins and using limited resources is all well and good when it works and ideal for town based/intensive frequency services where its possible to accommodate issues such as breakdowns without much in the way if disruption. It starts to fall apart somewhat on the longer distances services such as the TTX and X93. GNE do admirably to maintain service and benefit from new fleet, a half hour headway between journeys and, most important, a pro-active management. Arriva on the other hand, in relation to the X93, use cascaded vehicles, have lengthy headways and what seems like a management who are interested in capitalising on this prime; in their defence, the logistics of the route do make it operationally difficult? Apparently getting in and out if Whitby over the Easter weekend was a nightmare? These are issues that can, and should, be circumvented? Having no spare vehicle at Whitby for example? The problem with B7TL 7488 might have been eased; keeping services somewhere near time could have been resolved? Yes it means extra resources and yes it should mean customer satisfaction which in turn is increased revenue. I could, as I've said send ny comments to Nick Knox but is he going to listen?
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