(05 May 2014, 12:59 pm)Dan wrote About as much as you can expect to achieve by e-mailing the company, it seems...
Still waiting for the reply to my e-mail, about the same service! Half tempted to write to Bus Users UK...
Good luck with Bus Users UK. They're about as useful as a broken leg, and they make Arriva's care-free customer service, and apathetic apologies look decent.