(05 May 2014, 6:39 pm)Robert wrote Shocking. I remember last year. Most of the time on a Scholars service we just stick our key cards on the readers and we are accepted but some ask where we want to go. One night we had a driver and done neither of these things and instead just stared at me and it took me at least 10 seconds to think of a reason which was to know where I was going. I then asked if he wanted to know where I was going and his response was 'I don't want to know where you are going but I do want you to tell me where you are going'. I was absolutely disgusted by this so reported this driver to Go North East and got this response a few days later to words of this affect:
'We have suspended the driver for a temporary period while we try and prevent this incident from happening again'. We have had the same driver many times since and nothing has changed apart from me knowing why he keeps staring at me but with most drivers taking no interest in where I want to go and a minority wanting to know it would make sense that he actually asked us anyway.
I always state my destination bus to avoid situations like that. One time Christmas 2012 I was getting the 78, and as I got on I put my key card on the reader and I was about to say it when I mumbled and couldn't get my words out. He then slapped his thigh and raised his voice a little and asked me where I wanted to go. I told him that that was uncalled for, and he just scoffed. I didn't bother to do anything but scowled at him as I got off, without a thank you.
In the Customer Services thread I've posted a story about an incident with a GNE employee. I recommend taking a look.