(09 May 2014, 8:17 pm)aureolin wrote "In actual fact since the refurbishment a few years ago the existing station has been clean, comfortable, well-equipped with information, and the presence of staff has kept it peaceful and orderly."
1) Displays regularly display "refer to timetable", and do not show services in order of departure time.
2) The bus station is covered in buckets every time we have heavy rain.
3) The entrance is practically a smoking shelter, and stinks.
4) The rear entrance is also a smoking area, and stinks.
5) I'd hardly call metal benches comfortable.
6) What presence of staff? Surely they'd be enforcing the breaches of the smoking ban in the entrance way if there was a presence.
There was no buckets the other day when it was raining, which lead to wet floors and there was no wet floors either.
Each door leads to a smoking area.
Staff are present... for 5 seconds then they disappear into that cubby hole next to stand A.
I have heard a few stories about things going on in Durham bus station.