RE: Arriva North East - Latest
The problem exists largely because there is a complete lack of on route inspection these days and in the case of Arriva, a toothless complaints procedure and the drivers know this? As I've said before Arriva CS get 10 working days to cobble together a response and most peopie are bored with hearing the excuses. What, for example, would have been the best I could have hoped for had I chose about the smoking carry on tonight? Absolutely nothing apart from a pack of lies about the driver being "spoken to". No suspension, no nothing, they aren't do that because the union would probably intervene and then they are that short of drivers we just have to put up with the way things are. Thank god we are getting Sapphire on one of routes I use the most and thank god I don't care much for the seaside? My clothes still reek of smoke and my a**e aches for travelling on a Temsa !