(03 Jun 2014, 10:20 pm)aureolin wrote I'd say the non-compliance fines for an operator of GNE's size are worrying, and certainly shouldn't be expected. The expectation should be zero, and I'd be very surprised if someone at exec level isn't targeting at that. I do agree though that 9/10 the non-compliance fine doesn't impact on customer quality.
The expectation should be zero? In an ideal world, perhaps. In reality; vehicles will always break down, there will often be traffic issues, and unforeseen VORs can often lead to depots struggling a lot more than usual (indeed there was one period last year where both of Deptford's "Nexus" branded Solos were VOR for quite some time).
I could be completely wrong, but I'm sure the level of non-compliance fines will be higher for the likes of CCT/GCT when taking into account the number of contracts operated. eezypeazy did mention this in the thread you made originally.