(03 Jun 2014, 10:25 pm)Dan wrote The expectation should be zero? In an ideal world, perhaps. In reality; vehicles will always break down, there will often be traffic issues, and unforeseen VORs can often lead to depots struggling a lot more than usual (indeed there was one period last year where both of Deptford's "Nexus" branded Solos were VOR for quite some time).
I could be completely wrong, but I'm sure the level of non-compliance fines will be higher for the likes of CCT/GCT when taking into account the number of contracts operated. eezypeazy did mention this in the thread you made originally.
Yes - the internal expectation should be zero.
If you bid for a contract that has an expectation of zero instances of non-compliance (as outlined in ITT documentation), then the contractors own expectation should be no different. As far as Nexus are concerned, the contractor has agreed they can do the work to a required standard. I doubt they could give a monkey's chuff about how many vehicles the contractor has off the road etc. That's the contractors problem, and they should have continuity planning around it.