(09 Jun 2014, 5:33 pm)Dan wrote As long as customers don't care about getting jazzy new buses with Wi-Fi and power sockets, I'm sure that could be achieved?

The company has got to make a profit to justify these new vehicles before that can happen. Re-investment back into the company also shows care for customers too, if you ask me... But hey ho, I expect others will disagree.

I won't get into the whole secured service provision debate, as it's been done to death in the QCS thread, and I reckon I've made my own views pretty clear.

On the investment debate that often crops up though. They'd have to replace the buses sooner or later anyway. If you don't replace depreciated assets (which tend to be financially accounted for in the books) then you'll eventually have no business to run. Sainsburys for example will do the same with refrigeration units, only they don't try and sell it as a perk to their customers.

Whether I agree or not that's the reality of it.