Despite our articulated concerns, these remodelling works are having a major effect on the reliability of our bus services.

 

These roadworks commenced in mid-June, and are expected to be in place until August 2014, and will be undertaken over a number of phases.

 

Due to the location and severity of these works there is likely to be significant disruption to traffic flow, especially at peak periods, and this may affect bus service operations.

 

In light of the problems we have experienced over the last week, we have asked our colleagues at Sunderland City Council to reconsider the details of how this scheme is being delivered, so that disruption to public transport customers can be minimised.

 

We do not feel that it is acceptable for buses to be delayed for prolonged periods whilst they pass through these roadworks, or the large gaps in the schedule these works are creating. Quite frankly, the disruption these works are causing to customers is unacceptable.

 

To mitigate the effects of these works, we are seeking to operate additional journeys when resources permit. Although clearly, due to the nature of these works, these additional buses are also subject to delays and disruption.

 

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From Friday 4 July 2014, Services 5 and 5A will be revised to temporarily no longer stop at the north end of Fawcett Street, John Street, or on High Street West. This temporary revision, made as a last resort, is due to the sheer levels of disruption which are being encountered on these routes. By omitting these stops at the north end of the city, it enables buses to operate via Athenaeum Street/ Borough Road and Sans Street, thus avoiding the worst of the congestion.

 

All other services in the Sunderland area continue to operate normal routes, but are subject to delays due to these works.

 

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Stagecoach would like to apologise for any inconvenience, delays or disruptions these highways works by Sunderland City Council may cause.

 

Sunderland City Council have asked for patience while works are ongoing over the summer.


Services Affected: 3, 4, 5, 5A, 8, 10, 11, 12, 13, 16, 18, 19, 20, 23, E1, E2, E6, X1