(31 Jul 2014, 5:00 pm)Roland Pratt wrote Yes I think it is acceptable in the circumstances. What are you going to expect him to answer next, how many bolts there are holding a Dennis Dart together or something?
We'll have to agree to disagree.
I've seen instances whereby, if a Go North East Customer Services Assistant hasn't known the answer, they've asked a colleague and have then been able to answer. If Arriva's Facebook page was managed in-house rather than by people down in Luton who haven't got a clue, perhaps they could have done the same...
And of course not, that would be silly.