(31 Jul 2014, 5:02 pm)Dan wrote We'll have to agree to disagree.
I've seen instances whereby, if a Go North East Customer Services Assistant hasn't known the answer, they've asked a colleague and have then been able to answer. If Arriva's Facebook page was managed in-house rather than by people down in Luton who haven't got a clue, perhaps they could have done the same...
And of course not, that would be silly.
I wouldn't argue with that.