(31 Jul 2014, 5:02 pm)Dan wrote We'll have to agree to disagree.
I've seen instances whereby, if a Go North East Customer Services Assistant hasn't known the answer, they've asked a colleague and have then been able to answer. If Arriva's Facebook page was managed in-house rather than by people down in Luton who haven't got a clue, perhaps they could have done the same...
And of course not, that would be silly.
I tweeted them a while ago asking if all card readers were going to be removed removed, and the answer I got was "I'm sorry I do not have an answer to your question."
I don't agree that they'd ask a colleague if they don't have an answer. Whilst there are times they have done for me, there are more times they haven't (there's a great example in the pricing thread by the way). How many people ask why such and such a bus hasn't turned up, and all they get is a "Sorry about that. Have you managed to travel yet?".
Think I've made my thoughts on Arriva customer services clear in the past. Still waiting for a response by the way folks.
