(31 Jul 2014, 5:39 pm)aureolin wrote I tweeted them a while ago asking if all card readers were going to be removed removed, and the answer I got was "I'm sorry I do not have an answer to your question."
I don't agree that they'd ask a colleague if they don't have an answer. Whilst there are times they have done for me, there are more times they haven't (there's a great example in the pricing thread by the way). How many people ask why such and such a bus hasn't turned up, and all they get is a "Sorry about that. Have you managed to travel yet?".
Think I've made my thoughts on Arriva customer services clear in the past. Still waiting for a response by the way folks.
I did say 'I have seen instances' - it's not always done, and I think it should be. I know that the GNE bod does, quite often, ask his colleagues in Bensham if he doesn't know though!
If customers give a time, service number, location and which direction the bus is headed, he usually informs the customers of breakdowns. If they don't give all that information, then he tends to throw that line at them.