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RE: Customer Service thread
(01 Aug 2014, 11:33 am)Dan wrote Incredibly disappointed with my recent complaint regarding the last X3 being 6 minutes (or whatever it was) early.

On my initial response back, she confirmed that the bus got to East Boldon, Blacks Corner at 17:36, so it was on time.

I thanked her for her reply and for chasing it up for me, but pointed out that the bus wasn't due to depart that stop until 17:39, so by her own admission, it was 3 minutes early. I also asked her to check what time the vehicle got back to the depot and compare it against the driver's running board in my response to her - knowing that the driver would have arrived much earlier than s/he should have (given that it's not scheduled to arrive at the terminus until 17:50, I waited from 17:44 for a photo, and it didn't arrive after I got there).

I received another e-mail today with an apology for the mistake, and she told me that her colleague has informed her that the bus didn't depart Blacks Corner until 17:38:48 - so it was 12 seconds early. So I think someone's telling porkies somewhere along the line, because apparently, the X3 which is scheduled to take 10 minutes to the location I was at for a photograph, only took 5 minutes (i.e. impossible). The fact that nothing was said about the time the driver got back into the depot says it all for me!

Forgive my ignorance but...

Would a bus company, under normal circumstances, release this information to any member of the public?

And...

If the bus arrived back the depot, say, one minute early, would anyone notice?

Would anyone notice if a driver got back to the depot a minute late?

The running board accounts for neither.

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