(01 Aug 2014, 1:42 pm)aureolin wrote A criticism I often have is that it should be 100% clear whether your complaint is either being upheld or not. In your case it's certainly not clear Dan, and I know I've not had that clarity until I challenge it a few times.
I agree. It can be incredibly disappointing when, in my case, you finally muster up the courage to complain about something that's been on your shoulders for a while, then they don't even bother to reply......