Dear Mr. Forster,
Thank you for your email received on Monday 11th August 2014, regarding one
of our drivers operating a service 11 on Thursday 7th August 2014.
With the information you have supplied I have written to the Driver and
passed on your kind words to him.
May I thank you for taking the time to bring this matter to our attention
to give us the opportunity to advise the driver of your appreciation of his
actions.
As you stated in your email regretfully a lot of the communications that we
do receive from customers do focus on incidents where things have gone
wrong and it is pleasing to receive feedback of a positive nature, where
drivers have carried out their duties in a professional manner.
On behalf of Stagecoach in Sunderland may I thank you for taking the time
to contact ourselves and if I can be of any further assistance to you on
this matter of any other matter concerning Stagecoach in Sunderland
services, please do not hesitate to contact me.
Laura Smith - Operations Manager - Sunderland
Leonie Zacharias
Administration Assistant
RE: Whats made you happy today?
After the way the Stagecoach bus driver dealt with the ill bloke I saw last week, I decided to write to them and tell them how impressed I was his attitude and how he dealt with it and we rarely hear about the good things drivers do...I emailed them on Friday Afternoon and the response has been pretty swift...