(17 Aug 2014, 5:16 pm)mrnut85 wrote I think you'll find its a North East thing, I've worked at Stagecoach for 12 years so don't try and act like you know more than me. Stagecoach have Duty Managers that are in charge of allocating buses making sure buses are on time etc. Next we have Deputy Duty Managers who deal with Twitter, complaints, phone calls ect. The DDM can be used as a driver but this is in an extremely urgent requirement IE if all spare drivers and union are already on the road. Spare drivers are on specific rotas just like the rota I am on, we have 05:00 - 13:30 09:30 - 18:10 and 14:30 - 17:30 and the late shift rota has 15:00 - 24:00.
Now, now... This isn't a game of "Who knows the most", so don't turn it into that...
All I'm saying is that two of my family friends at Sunderland who are supervisors (clearly it might be a different title as you've gained this wisdom through working for the company for twelve years) are usually out and about in the City Centre making sure things are on time. You see similar at Blackett Street in Newcastle. You'll find these individuals at any events. When there were concerts at the Stadium of Light, these individuals guided people to the Wheatsheaf bus stop to get them home. There's a group of around five of them, and they're also found at the air show each and every year.
![[Image: 14784749003_778d72c697.jpg]](https://farm6.staticflickr.com/5569/14784749003_778d72c697.jpg)
Stagecoach North East: 22082 / NK54BHA by danielgrahamm, on FlickrThese members of staff also double up as revenue protection staff, so they really do have a lot of variety and there's no set job that they do.
There have been times where they've gone out to cover mileage in another vehicle, as a result of a breakdown or something similar. Sunderland services are cross-city, so if there's a breakdown in the South of Sunderland, these individuals often take a vehicle to the North side of Sunderland and continue the service.
(17 Aug 2014, 5:19 pm)aureolin wrote So what you're saying is that they have something similar...
I think that's the polite way of putting it - because I think it works slightly different at Sunderland to what it does at South Shields...
What I've described above entails some of the duties of a leading driver, so Stagecoach North East definitely have something similar (or Sunderland does, at the very least)...